Frequently Asked Questions

Everything you need to know about shopping at Lotte Duty Free

How do I pick up my duty-free purchases?

After completing your online purchase, you can collect your items at the designated Duty Free Pick-up Desk at the airport on your departure date. Please ensure you have your passport and boarding pass ready.

Can I shop if I am not traveling abroad?

Duty-free shopping is exclusively available to international travelers. You must provide valid flight information and passport details to complete a purchase.

What are the limits on duty-free allowances?

Duty-free allowances vary by your destination country. We recommend checking the customs regulations of your arrival country regarding alcohol, tobacco, and luxury goods limits before purchasing.

What payment methods do you accept?

We accept major international credit cards including Visa, Mastercard, and JCB, as well as digital payment platforms like Alipay, WeChat Pay, and L.PAY.

Can I cancel or exchange my order?

Cancellations can be made online up to a certain time before your flight departure. Exchanges are generally not permitted once the goods have been picked up, unless the product is defective.

Are the products sold on Lotte Duty Free authentic?

Yes, all products sold at Lotte Duty Free are 100% authentic, sourced directly from the brands or their authorized distributors.